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Fudge FAQ's & Terms of Service

1. How long will Fudgeridoo Fudge last?"


Fudgeridoo fudge will stay fresh for about six to eight weeks. It will tend to dry out before any off-taste will develop. For long periods of non-snacking we recommend that you place the fudge in a zip-lock bag and freeze it. Fudge frozen for over a year does not change its colour, taste or texture. However, we'd be surprised if it lasts longer than one day after you receive it.

2. "What should be done if it does dry out?"


Don't you dare throw Fudgeridoo Fudge out. Simply place the fudge in a microwave proof container and warm it at 30 second intervals at 50% power. Add a teaspoon of water to mix in with the warm fudge.

3. "How can Fudgeridoo Fudge be used in other ways than just eating it?"

Melt Fudgeridoo Fudge over ice cream, freeze and cube it for party snacking, dice it and sprinkle it over desserts, melt and spread thin layers over sections of birthday cake, dribble melted chocolate fudge over cookies or biscotti. Use our homemade fudge for your homemade desserts.

4. "How are my purchases shipped?"

We use Royal Mail Parcel Force. 

5. "When will my order be shipped?"

Orders received by 2.00pm will be shipped the same day (Monday to Friday).  Orders placed after 2.00pm will be despatched on the next working day.

6. "Can I send a message along with my purchase?"

Yes of course! Just write a greeting in the proper space on the order form at checkout. We will copy it onto our standard "To-From" card included with each shipment.

7."Can I order for special occasions?"

Yes you can order for weddings, birthdays, parties, baby showers, for all occasions by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or via telephone on 01341 280133.

8. "How much does a Fudgeridoo box of fudge weigh?"

Each box of our four bars of fudge will weigh a minimum of 400g.  Individual bars may vary in weight due to the fact that our fudge is handmade and hand cut.

9. "What happens if my chosen flavour sells out after I have ordered it online?"

We update our website as Fudgeridoo Fudges sell out in our shop. On the rare occasion when we sell out of the Fudge before being able to remove it from our website we will substitute it for another flavour. Keeping it inline with what you ordered.

10. What happens if i enter the wrong details when ordering fudge?

We strongly advise that you check your details (name and address) before confirming your order as once an order is confirmed mistakes cannot be rectified and refunds or replacement boxes of fudge will not be given

11. How much is a Bar of Fudgeridoo Fudge?

If you buy Fudgeridoo Fudge at our shop in Barmouth a bar of Fudge will cost £3.00 per 100g. The actual price paid is determined by the weight of each bar.  Fudgeridoo online has a Special Online price of £9.00 per Box including a free bar of Fudgeridoo Fudge which works out at £3.00 per bar (minimum weight 100g).  This offer is exclusive to online purchases only.

 14.CHRISTMAS QUESTIONS

When is the best time to order my fudge from Father Christmas?

  • The best time to oder your christmas fudge is in the first three weeks in December when our selection will be at its greatest.

What is the latest date for ordering Fudgeridoo from Father Christmas to ensure it being delivered for Christmas?

But don't leave it too late as our selection of Fudgeridoo will be at it's lowest

 

How long will Fudgeridoo Fudge last?
  • Fudgeridoo fudge will stay fresh for about six to eight weeks. So it will see you well into the new year.
What should be done if it does dry out?
  • 
Don't you dare throw Fudgeridoo Fudge out. Simply place the fudge in a microwave proof container and warm it at 30 second intervals at 50% power. Add a teaspoon of water to mix in with the warm fudge.

 Can I send a christmas greeting along with my purchase?

  • Yes of course! Just write a christmas greeting in the proper space on the order form at checkout. We will copy it onto our standard "To-From" card included with each shipment.

 Will I be able to select any Festive Fudgeridoo?

  • Yes of course! We will be including a number of Christmas Flavours.

 

TERMS OF SERVICE

 

1. THE FUDGERIDOO GUARANTEE
  •  If for any reason you are not happy with your purchase please return the goods to us (un-eaten of course!) with your name and address, plus purchase order number, along with the reasons for your dissatisfaction. We will then provide you with a full refund.
  • Returns must be processed within 7 days of purchase.
 For further information please contact us on: Telephone: 01341 280133 - Or email us on: This email address is being protected from spambots. You need JavaScript enabled to view it. On the other hand we welcome all comments regarding our confectionery, including positive ones! So please do feel free to email us with any suggestions for improvements, as well as any new recipe ideas. 
2. ALLERGY INFORMATION
  • All Fudges contain Dairy Products
  • All Fudges are made on our premises which processes nuts and may contain nut or nut traces
  • Fudges may also contain Soya Lecithin
  • Our basic Fudge flavours are Vegetarian friendly, Gluten Free & Wheat Free
  • However we add a lot of ingredients to our fudges such as Marshmallows, which are not suitable for Vegetarians. All the Fudges sit next to each other on the counter; therefore we cannot guarantee that cross contamination has not occurred.
3. PRODUCT DETAILS
  • All specifications are approximate only and as the product is handmade, subject to some variation and deviation.
  • Every effort will be made to supply the choice of flavour chosen but we reserve the right to supply alternatives if your choice is not available.
4. ORDER DETAILS
  • Each box of our four bars will weigh a minimum of 400g.  Individual bars may vary in weight due to the fact that our fudge is handmade and hand cut.  The gift boxes can contain a mixture of different flavours, according to your wishes.
  • We try to dispatch orders received by 2.00pm Monday to Thursday on the same day. Orders received after 2.00pm are dispatched the following day.
  • Orders received Friday to Sunday are dispatched on Monday to ensure that your confectionery is not left in a sorting office over the weekend. Bank Holiday orders are dispatched on the following Tuesday.
  • All orders are accepted once your order has been processed by paypal. 
  • We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
  • All orders are processed as soon as possible unless you have chosen a specific advance delivery date.
5. ADVANCED ORDER DETAILS
  • All advanced orders must be placed via This email address is being protected from spambots. You need JavaScript enabled to view it. or TEL: 01341 280133
  • Orders were a specific delivery date has been agreed can be cancelled up to 7 days prior to the agreed date. Such orders can be cancelled by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 01341 280133.
  • Where orders are requested with a specific delivery date which is greater than 7 days from the date of order, A 50% deposit is required and you will have to contact Fudgeridoo on 01341 280133
6. DELIVERY DETAILS
  • We use Royal Mail Parcel Force via the local post office
  • Orders are deemed dispatched once we deliver to the local post office.
  • Delivery may be made in one or more installments using a variety of carriers.
  • We do not dispatch on Saturdays or Sundays.
  • We cannot dispatch by carrier or by Royal Mail Special Delivery on a Friday for guaranteed Next Day delivery.
  • Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
  • Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, drought, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will immediately refund any payment made, in full.
  • It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment.
  • We only deliver in the UK unless by prior special agreement.
  • We do all that is possible to ensure that your goods reach you in perfect condition, but should you be unhappy with your purchase by reason of goods damaged in transit, please contact us within 2 working days of receipt.
  • It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense
  • It is the responsibility of the customer to inform Fudgeridoo within 7 days of order ,if an order does not arrive.
  • Without accepting liability for any failure of delivery. Once we learn an order has not arrived by the due date, we will lodge an inquiry with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
  • Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched at our discretion.
  • Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
  • Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any items lost, stolen, damaged or not collected from the local sorting office (if applicable) after dispatch has taken place.
7. REFUND POLICY
  • Returns must be processed within 7 days of purchase. For further information This email address is being protected from spambots. You need JavaScript enabled to view it.
8. PRICING DETAILS
  • In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.
  • Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.
9. PAYMENT DETAILS
  • You can buy items throughout our site but the postal charges (or shipping as it says) will not be added until you get to the check-out with all your purchases and the total weight is calculated for all the items you have bought.
  • Why do we use PayPal? We use PayPal because it is a trusted and secure online payment method but, more importantly it offers all parties 100% protection against fraud.
  • If you do not have a Paypal account to purchase from us – you can use your credit/debit card to pay Paypal.
10. COPYRIGHT
  • All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Fudgeridoo or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Fudgeridoo. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.
11. DISCLAIMERS & LIMITATIONS ON FUDGERIDOO LIABILITY
  • Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, Fudgeridoo does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.
12. EXTERNAL SITES
  • This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites").  Fudgeridoo. is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
13. PRIVACY
  • Fudgeridoo does not divulge any information that you supply to us to any third parties.
         These Terms and Conditions do not affect your statutory rights. 

 

About UsFudgeridoo bringing the WOW factor to fudge, mouth watering, finger licking, taste bud tantalising, taking fudge to another level!

GiftsQuirky, enchanting, or just looking for that little something different?  Come and take a look at Fudgeridoo Gift Emporium.

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