1. THE FUDGERIDOO GUARANTEE

    If for any reason you are not happy with your purchase please return the goods to us (un-eaten of course!) with your name and address, plus purchase order number, along with the reasons for your dissatisfaction. We will then provide you with a full refund (Subject to our Terms & Conditions).
    Returns must be processed within 7 days of purchase. For further information please contact us on: Telephone: 01341 280133 - Or email us on: email@fudgeridoo.co.uk On the other hand we welcome all comments regarding our confectionery, including positive ones! So please do feel free to email us with any suggestions for improvements, as well as any new recipe ideas.

  2. ALLERGY INFORMATION

    All Fudges contain Dairy Products
    All Fudges are made on our premises which processes nuts and may contain nut or nut traces
    Fudges may also contain Soya Lecithin
    Our basic Fudge flavours are Vegetarian friendly, Gluten Free & Wheat Free
    However we add a lot of ingredients to our fudges such as Marshmallows, which are not suitable for Vegetarians. All our Fudgeridoo sit next to each other on the counter; therefore we cannot guarantee that cross contamination has not occurred.

  3. PRODUCT DETAILS

    All specifications are approximate only and as the product is handmade, subject to some variation and deviation.
    Every effort will be made to supply the choice of flavour chosen but we reserve the right to supply alternatives if your choice is not available.

  4. ORDER DETAILS

    Each box of our four bars will weigh a minimum of 400g. Individual bars may vary in weight due to the fact that our fudge is handmade and hand cut. The gift boxes can contain a mixture of different flavours, according to your wishes.
    We try to dispatch orders received by 2.00pm Monday to Thursday on the same day. Orders received after 2.00pm are dispatched the following day.
    Orders received Friday to Sunday are dispatched on Monday to ensure that your confectionery is not left in a sorting office over the weekend. Bank Holiday orders are dispatched on the following Tuesday.
    All orders are accepted once your order has been processed by paypal.
    We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
    All orders are processed as soon as possible unless you have chosen a specific advance delivery date.

  5. ADVANCED ORDER DETAILS

    All advanced orders must be placed via email@fudgeridoo.co.uk or TEL: 01341 280133.
    Orders were a specific delivery date has been agreed can be cancelled up to 7 days prior to the agreed date. Such orders can be cancelled by email to email@fudgeridoo.co.uk or telephone 01341 280133.
    Where orders are requested with a specific delivery date which is greater than 7 days from the date of order, A 50% deposit is required and you will have to contact Fudgeridoo on 01341 280133.

  6. DELIVERY DETAILS

    We use Royal Mail Parcel Force via the local post office
    Orders are deemed dispatched once we deliver to the local post office.
    Delivery may be made in one or more installments using a variety of carriers.
    We do not dispatch on Saturdays or Sundays.
    We cannot dispatch by carrier or by Royal Mail Special Delivery on a Friday for guaranteed Next Day delivery.
    Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
    Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, drought, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will immediately refund any payment made, in full.
    It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment.
    We only deliver in the UK unless by prior special agreement.
    We do all that is possible to ensure that your goods reach you in perfect condition, but should you be unhappy with your purchase by reason of goods damaged in transit, please contact us within 2 working days of receipt.
    It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
    It is the responsibility of the customer to inform Fudgeridoo within 7 days of order ,if an order does not arrive.
    Without accepting liability for any failure of delivery. Once we learn an order has not arrived by the due date, we will lodge an inquiry with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
    Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched at our discretion.
    Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
    Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any items lost, stolen, damaged or not collected from the local sorting office (if applicable) after dispatch has taken place.

  7. REFUND POLICY

    Returns must be processed within 7 days of purchase. For further information email@fudgeridoo.co.uk

  8. PRICING DETAILS

    In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.
    Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.

  9. PAYMENT DETAILS

    You can buy items throughout our site but the postal charges (or shipping as it says) will not be added until you get to the check-out with all your purchases and the total weight is calculated for all the items you have bought.
    Why do we use PayPal? We use PayPal because it is a trusted and secure online payment method but, more importantly it offers all parties 100% protection against fraud.
    If you do not have a Paypal account to purchase from us – you can use your credit/debit card to pay Paypal.

  10. COPYRIGHT

    All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Fudgeridoo or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Fudgeridoo. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

  11. DISCLAIMERS & LIMITATIONS ON FUDGERIDOO LIABILITY

    Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, Fudgeridoo does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.

  12. EXTERNAL SITES

    This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Fudgeridoo. is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

  13. PRIVACY

    Fudgeridoo does not divulge any information that you supply to us to any third parties.
    These Terms and Conditions do not affect your statutory rights.